To view your Call Records:
- From the Dashboard click "Call Records" from the left menu.
You are now viewing the Call Records which has an overview of your total calls as well as individual call information.
The Calls section displays the information about each caller such as the date, call duration, and phone number.
Note: The call duration and recording fields appear empty on unanswered calls.
You may also listen to the call recording to verify whether or not the call is a lead. Also you may mark the call as a lead, in order to keep track of which calls you or your staff members have listened to already.
If the caller is also added as a contact you will be able to click the "View" icon to view an overview of that contacts details, activities, and appointments.