Step 1: To view your Call Records, from the Dashboard click "Call Records" from the left menu.
NOTE: You are now viewing the Call Records which has an overview of your total calls as well as individual call information.
NOTE: The Calls section displays the information about each caller such as the date, call duration, and phone number.
IMPORTANT: The call duration and recording fields appear empty on unanswered calls.
Step 2: Listen to the call recording to verify whether or not the call is a lead.
Step 3: Mark the call as a lead by clicking on the "thumbs up" icon in order to keep track of which calls you or your staff members have listened to already as pictured above.
Step 4: If the call is not a lead, click on the "thumbs down" icon pictured above to keep track of listened calls.
NOTE: If the caller is also added as a contact you will be able to click the "View" icon to view an overview of that contacts details, activities, and appointments.